Frequently Asked Questions

ORDERING QUESTIONS

 

How do I purchase an item?

Use the ‘Add to Cart’ button to add an item to your cart and ‘Proceed to Checkout’ button to finalise your purchase. You can go back to your cart at any time by clicking on the shopping cart icon at the top right side of the page.

Do I need an account to place an order?

No, you can order without registration. At Checkout, you will be asked if you wish to create an account but you can also proceed without creating one.

What are my payment options?

To purchase an item you can use:

  • Your bank account or credit/debit card via PayPal.
  • Your Visa or Mastercard.


Is my transaction secure?

Yes, all transactions are absolutely secure! We do not store any information about your credit card. After you click order, your payments will be processed via Paypal or 2Checkout depending on your preferred payment option. The actual transaction will take place on the website of PayPal or 2Checkout which are known to have one of the best standards for security and privacy of transactions.

How do I download the files?

You will be able to download the files immediately upon completion of the purchase. The images are packed in a zip file. I recommend that you download them immediately as some items may be removed from the shop from time to time.

What is the return and refund policy?

Due to the nature of these products, once you receive the files, refund is not possible. If you feel that the files are very different than what is described in the listing or do not work the way they should, please contact me and we can decide how to proceed. Since the files are digital, they cannot be returned but I can send you another set of files.

 

GENERAL QUESTIONS

 

Which file formats do I get?

The vector (EPS) illustrations can be scaled to any size without loss of resolution. They also have a high level of editing capability.

All images come in 300 DPI (dots per inch). For print, 300 DPI is the standard, while 72 DPI is the standard for web use. When creating content intended for screen viewing, you can adjust the DPI using common image editing tools.

 

I lost the files I purchased, can I redownload the images?

If you have an account, you can come back at any time in the future and redownload any previously downloaded image.

 

 

LICENSE QUESTIONS

 

 

What is royalty-free?

Royalty-free is a type of license for copyrighted intellectual property, such as images and video. The license allows you to use the content for multiple applications in multiple media, without having to pay a royalty for each use; you pay just once for use of a particular image or video. For example, you can use an image on your website, in a print ad campaign, and web banners without having to pay for each use. And you can use the image globally and without time limits.

Can I use your images on my website?

Yes! You can use the images on websites without any restrictions on the number of viewers or hits on the website under the Standard License. Please read Terms & Conditions for more information on licensing.

Can I use the Images on Facebook and other social sites?

Yes the images can be used on social media websites, including Facebook, Instagram, Twitter, Pinterest, blogs and newsletters.

How can I use your content exclusively?

I offer images through royalty-free licensing. But I’d be happy to arrange an exclusivity for you. Exclusive rights would only apply to use from the date of the exclusive contract. We can’t assume responsibility for prior uses, and your contract would not negate previously obtained royalty-free licenses for the image.

If you are interested in acquiring an image exclusively, please contact.

Can I use the images for web or print templates?

Please read Terms & Conditions for more information on licensing.

Are licenses transferrable?

You can use the images for your clients, but licenses for the content are non-transferable. That means you retain the rights to using the content. If your client wants a new design or product using the content you licensed, the client would need to license the content or ask you to do the design.

 

 

CUSTOM WORK

 

Do you do custom work?

Yes! I love working on custom projects.
To contact me about custom work, please send me an email through the contact page and I’ll get in touch as soon as possible.

 

 

 

 

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